Customer Satisfaction

Customer satisfaction

Atlas Translations has been around since 1991 and customer satisfaction has always been incredibly important to us. We know we have lots of very happy clients and we know this because as ask our clients how they feel about our service.

If we don’t have customer satisfaction, we may as well not exist

We start the customer satisfaction process – well, at the start. Our quotations are designed to be explanatory and itemised, with a detailed breakdown of prices. They are also packed with information about how we work. Quality, ISO, certification, experience, trust, confidentiality, specialists and dedicated project managers, it’s all covered. Find out more about our ISO certification here.

We invest in our processes and procedures to ensure that our projects are streamlined and service is smooth.

We hold two ISO certifications. The first is ISO 9001: 2015, which is primarily centred on quality management. We also hold ISO 17100; we were one of the first UK companies to achieve this certification. We are also members of ITI, CIEP and ATC. Not to mention nearly 30 years of experience to guide and help you get the best.

Feedback

We follow up with our customers to make sure of your satisfaction after each job is completed. Your project manager will send regular client feedback requests. That way, even the smallest problem can be raised and logged for improvement. We want to make it very easy for you to provide feedback, so we may call or email you to gather your thoughts and possibly have a quick chat.

Reviews

We have recently started using TrustPilot, and you can see our reviews to date here.

Take a look at our Google reviews online as well.

You can view client stories on our website here, and we also have numerous lovely testimonials available.

If you have any questions at all, you can always find out more by chatting to your project manager.

Call us on 01727 812 725 to let us know what you need. Send us an email to team@atlas-translations.co.uk. We respond quickly to all enquiries.

Or use the little icons on our website to request a live chat (it really is one of us) or a callback!

Atlas have been translating (policy documents) for us into several languages since 2004. They are friendly and efficient and have always provided accurate and cost-effective translations well within the agreed deadlines.

Oxford Policy Management

I was particularly impressed with the speed in which you turned the work around, and the quality of the work was excellent. Many thanks. It was a pleasure working with you.

Snell & Wilcox

What an excellent and prompt service! Thank you very much for the extremely fast turnaround and efficient service.

Scottish Prison Service

Atlas provided another high-quality French translation of one of our policy briefs. They respond quickly to our needs and delivered a document that we were confident to send straight to printing and distribution. We’re happy to include Atlas as one of our trusted partners.

Future Agricultures Consortium

The translator did an impeccable job. The translation notes were not only helpful but showed a tremendous dedication to the task and outstanding professionalism all around. A very special thank you to Atlas.

Sistemas Congnitivos (SISCOG)

ISO 17100 – ISO 17100:2017 for Translation Services (since this standard began, in 2008, externally audited annually).
Mindful employer

Mindful Employer Plus – As a Charter member, our team have access to an Employee Assistance Program with 24/7/365 support, as we work toward achieving better mental health at work.

Atlas Translations has been accredited by the Fair Tax Foundation since February 2024. The Fair Tax Foundation is a not-for-profit social enterprise developed by a team of tax justice, corporate responsibility, and ethical consumer experts. It was launched in 2014.

We’ve been registered with the Information Commissioner’s Office (ICO) since 2004. Go to https://ico.org.uk/ for more information.

We hold a full membership in the Association of British HealthTech Industries. The ABHI supports the HealthTech community by providing products and services that help people live healthier lives. As the voice of the industry, we show the value of health technology and overcome barriers to people benefitting from it now and in the future.

Certified since 2003, externally audited annually. ISO 9001:2015 is the international standard for Quality Management Systems (QMS), applicable across all sectors. ISO 9001 provides a framework to respond to changing quality requirements in line with changing demands across society, economics and the environment.
Logo

Disability Confident Committed is creating a movement of change, encouraging employers like ourselves to think differently about disability and take action to improve how we recruit, retain, and develop disabled people. Being a DCC employer is a unique opportunity to lead the way in our community and show that we’re a disability inclusive employer.

Corporate membership of the ITI (Institute of Translation and Interpreting) since 1994. Corporate Member of the Year 2021. ITI is the only UK-based independent professional membership association for practising translators, interpreters and all those involved in the language services sector.

CIEP: We’ve held Corporate membership Chartered Institute of Editing and Proofreading since 1993. CIEP are an international membership organisation that offers training and community for editorial professionals (copy editors and proofreaders) while helping members develop business confidence.

ATC: We hold full membership with the Association of Translation Companies, a trade association representing the interests of language service companies in the UK and internationally. It is the leading voice for companies operating in the UK’s language services industry.

Living Wage Employer: As a living wage employer, we believe our staff deserve a wage which meets everyday needs. The Living Wage Foundation has a mission to encourage employers to play their part in tackling in-work and post-work poverty and provide a decent standard of living by paying the real Living Wage, adopting Living Hours and Living Pensions as well as wider good employment practices.
4-day week

Proudly a 4-Day Week Employer since 2019. Amongst other items, the 4-Day Week initiative calls for a reduction to the maximum working week from 48 hours per week to 32 hours per week by 2030.

 
GBC_Accredited_Logo

A member of the Good Business Charter since 2022. The GBC is a simple accreditation that organisations of all sizes in the UK can apply for in recognition of responsible business practices.
PIF

We’re a proud member of the Patient Information Forum (PIF), a membership organisation for anyone producing health information and support. PIF promote access to trusted, evidence-based health information for patients, carers, the public and healthcare professionals.

The Fair Payment Code (FPC) sets standards for best payment practices and is administered by the Small Business Commissioner on behalf of the Department for Business and Trade (DBT). The Gold Award is awarded to those paying at least 95% of all invoices within 30 days.

Cyber Essentials is a Government-backed certification scheme that helps protect organisations’ and customers’ data from cyber attacks. The National Cyber Security Centre (NCSC) recommends Cyber Essentials as the minimum cybersecurity standard for all organisations.