Customer Satisfaction

Automotive, Machine Tools, Engineering customer service Trustpilot quality assurance

If we don’t have customer satisfaction, we may as well not exist.

Atlas Translations have been around since 1991 – and customer satisfaction has mattered since that drizzly day in July. We know we have lots of happy clients. And we know because we ask questions.

We start the customer satisfaction process – well, at the start. Our quotations are designed to be explanatory – itemised, with a detailed breakdown of prices. They are also packed with information about how we work. Quality, ISO, certification, experience, trust, confidentiality, specialists and dedicated project managers, it’s all covered. Find out more about our ISO certification here: https://www.atlas-translations.co.uk/quality-accreditation-membership/

We invest in our processes and procedures to ensure that our projects are streamlined and service is smooth. We hold two ISO certifications. The first is 9001: 2015, and we also hold 17100 – one of the first UK companies to achieve this certification. We are also members of ITI, SfEP and ATC. Not to mention nearly 30 years of experience to guide and help you get the best.

Feedback

We check back for customer satisfaction after each job is completed. Your project manager will send regular client feedback requests. That way, even the smallest problem can be raised and logged for improvement. We want to make feedback very easy. We will call you, or email you for feedback and discussion.

TrustPilot

We have recently starting using TrustPilot and you can see our reviews to date here: https://www.trustpilot.com/evaluate/www.atlas-translations.co.uk

Have a look also at our Google reviews online.

You can find out more by chatting to your project manager. You can see client stories on our website here: https://www.atlas-translations.co.uk/client-stories/ and we also have lots of lovely testimonials here: https://www.atlas-translations.co.uk/testimonials/

Call us on 01727 812 725 to let us know what you need. Send us an email to team@atlas-translations.co.uk . We respond quickly to all enquiries. Or use the little icons here on the website for live chat (it really is one of us). You can also request a call back within 27 seconds.