Customer Satisfaction

Customer satisfaction

Atlas Translations has been around since 1991 and customer satisfaction has always been incredibly important to us. We know we have lots of very happy clients and we know this because as ask our clients how they feel about our service.

If we don’t have customer satisfaction, we may as well not exist

We start the customer satisfaction process – well, at the start. Our quotations are designed to be explanatory – itemised, with a detailed breakdown of prices. They are also packed with information about how we work. Quality, ISO, certification, experience, trust, confidentiality, specialists and dedicated project managers, it’s all covered. Find out more about our ISO certification here.

We invest in our processes and procedures to ensure that our projects are streamlined and service is smooth. We hold two ISO certifications. The first is 9001: 2015, and we also hold 17100 – we were one of the first UK companies to achieve this certification. We are also members of ITI, CIEP and ATC. Not to mention nearly 30 years of experience to guide and help you get the best.

Feedback

We check back for customer satisfaction after each job is completed. Your project manager will send regular client feedback requests. That way, even the smallest problem can be raised and logged for improvement. We want to make feedback very easy. We will call you, or email you for feedback and discussion.

Trustpilot

We have recently starting using TrustPilot and you can see our reviews to date here.

Have a look also at our Google reviews online.

You can find out more by chatting to your project manager. You can see client stories on our website here, and we also have lots of lovely testimonials here.

Call us on 01727 812 725 to let us know what you need. Send us an email to team@atlas-translations.co.uk. We respond quickly to all enquiries. Or use the little icons here on the website for live chat (it really is one of us). You can also request a call back within 27 seconds.

Atlas have been translating (policy documents) for us into several languages since 2004. They are friendly and efficient and have always provided accurate and cost-effective translations well within the agreed deadlines.

Oxford Policy Management

I was particularly impressed with the speed in which you turned the work around, and the quality of the work was excellent. Many thanks. It was a pleasure working with you.

Snell & Wilcox

What an excellent and prompt service! Thank you very much for the extremely fast turnaround and efficient service.

Scottish Prison Service

Atlas provided another high-quality French translation of one of our policy briefs. They respond quickly to our needs and delivered a document that we were confident to send straight to printing and distribution. We’re happy to include Atlas as one of our trusted partners.

Future Agricultures Consortium

The translator did an impeccable job. The translation notes were not only helpful but showed a tremendous dedication to the task and outstanding professionalism all around. A very special thank you to Atlas.

Sistemas Congnitivos (SISCOG)

ATC – Full membership of the ATC (Association of Translation Companies).

CIEP – Corporate membership of the CIEP (Chartered Institute of Editing and Proofreading) since 1993.

Corporate membership of the ITI (Institute of Translation and Interpreting) since 1994. Corporate Member of the Year 2021.

ISO 17100 – ISO 17100:2017 for Translation Services (since this standard began, in 2008, externally audited annually).

ISO 9001 – BS EN ISO 9001:2015 (certified since 2003, externally audited annually).

Living wage employer – As a living wage employer, we believe our staff deserve a wage which meets every day needs.

Mindful employer

Mindful employer – We are a mindful employer, working toward achieving better mental health at work.

Logo

Disability confident committed – We are Disability Confident Committed, ensuring our recruitment, communications and support are inclusive and accessible.

4-day week

4-day week employer since 2019

GBC_Accredited_Logo

Good Business Charter Member since 2022

The Slator Language Service Provider Index (LSPI) is a ranking and an index of the world’s largest translation, localization, interpreting, and language technology companies.

PIF

The Patient Information Forum promotes access to trusted and high-quality health information for the public and healthcare professionals.

Federation of Small Businesses and the Self-Employed

Member of the Federation of Small Businesses and the Self-Employed

Prompt Payment Code

Signatory of the Prompt Payment Code since 2023.

Accredited with the Fair Tax Foundation since February 2024

https://fairtaxmark.net/

Registered with the ICO since 2004.

Go to https://ico.org.uk/ for more information.