If we don’t have customer satisfaction, we may as well not exist. Atlas Translations have been around since 1991 and we know we have lots of happy clients – and we know because we ask them.
We start the process – well, at the start. Our quotations are intended to be explanatory – with a detailed breakdown of prices, and also packed with information about how we work and who will complete your work. Quality, ISO, certification, experience, trust, confidentiality, specialists and dedicated project managers, it’s all covered.
We check back after any job is completed – and we also send regular client surveys so even the smallest niggle can be raised and logged for future improvement. We make feedback very easy, sending a traffic light email enabling clients to just click the colour representing their experience, and add a comment if they wish. In our last year, 129 clients who responded, reported a 95% happiness factor. Queries were raised about a pricing structure and an item which was lost in the post, which we responded to and updated our processes accordingly.
We have recently starting using TrustPilot and you can see our reviews to date here: https://www.trustpilot.com/evaluate/www.atlas-translations.co.uk
If you’d like to know more about our Customer Satisfaction surveys, please do speak to your project manager.
Call us on 01727 812 725 to let us know what you need. Send us an email to firstname.lastname@example.org . We respond quickly to all enquiries. Or use the little icons here on the website for live chat (it really is one of us) or to request a call back within 27 seconds.