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Interpreting services

Don’t let a language barrier hold you back, or stop you from doing business in new places. With a professional interpreter beside you (or on the screen or the end of the phone), you can express yourself clearly, understand every word and move forward with confidence.

Whether it’s a tribunal, a hospital appointment, a supplier negotiation or a family occasion, we’ll find the right interpreter and the right way to deliver the service.

Interpreting is about people, not just words

Good interpreting is human work. It takes skill, cultural understanding and the ability to stay calm and accurate when the conversation matters. Our interpreters are professionally qualified and we cover over 300 languages.

Every booking is looked after by a dedicated project manager. They get to know your requirements, brief the interpreter properly and stay on hand before, during and after your event. You’ll always have a real person to talk to, and nothing gets lost along the way.

We understand that interpreting often involves sensitive information and vulnerable people. Confidentiality and care are central to how we work.

Ways to work with an interpreter

Face-to-face interpreting

Sometimes there’s no substitute for having an interpreter in the room, whether that’s a one-to-one meeting, a group session, a legal interview or a court appearance. An in-person interpreter can read the room, pick up on body language and help everyone feel at ease.

We provide consecutive, whispered and simultaneous interpreting.

Good to know: Face-to-face interpreting includes travel time and costs. Bookings are charged by the hour with a minimum booking time, usually three hours. It’s an excellent choice when the situation calls for it, and we’ll happily advise if another option might suit you better.

Video remote interpreting

Video interpreting gives you much of the personal feel of an in-person interpreter, including visual cues and body language, without the travel. It’s a popular option, and a practical, efficient choice for meetings, consultations and hearings where everyone can join online.

All you need is an internet connection, a computer or mobile phone and a webcam. There’s no equipment to buy or hire, and we’ll provide support to make sure everything runs smoothly.

Good to know: Video interpreters are the same qualified professionals who work face to face, so it isn’t a ‘budget’ option. It simply saves on expenses like travel. Bookings are charged by the hour, usually with a three-hour minimum.

On-demand telephone interpreting

Need an interpreter right now? Our on-demand telephone interpreting service connects you to an interpreter within 60 seconds, 24 hours a day, 7 days a week. Handy for everyday tasks like council tax enquiries and business calls, it’s also invaluable in emergency situations at the hospital or police station.

Good to know: You only pay for the minutes you use, which makes it ideal for short, straightforward conversations such as a council tax query or a quick question for a customer.

Where interpreting can help

Our interpreters support people and organisations in all kinds of settings, including:

  • Legal consultations, meetings and interviews
  • Tribunals, including unfair dismissal and workplace harassment cases
  • Court hearings and police interviews
  • Hospital, dental and medical appointments
  • Business negotiations and sales presentations
  • Factory visits and business meetings
  • Conferences and seminars
  • Weddings and other family occasions

Experience you can trust

We’ve supplied teams of interpreters for major international events, including the Asian Games in Doha. Our interpreters have worked at the UN, at conferences around the world, on live television and at fashion shows. They’ve interpreted for the Pope, heads of state, Victoria Beckham and Andrea Bocelli.

Whether your event is a high-profile one or a quiet conversation that matters just as much to you, you’ll get the same care and professionalism.

Why trust Atlas with your interpreting

Human expertise where it matters

Interpreting relies on human judgement. Our professional interpreters understand the nuances of language, culture and communication, and we choose specialists with experience that’s relevant to your event, whether that’s legal, medical, technical or commercial.

A team that asks questions

We don’t simply send an interpreter and hope for the best. Before your booking, we’ll ask about the setting, the people involved, the terminology and anything sensitive, so your interpreter arrives properly prepared. Those conversations make all the difference on the day.

Quality and consistency

Atlas is ISO 9001 and ISO 17100 certified, with established processes for managing quality. We can also work from glossaries, approved terminology and background materials you share with us, so names and technical terms are handled consistently.

Confidentiality

Interpreting often involves confidential legal matters, private medical information and commercially sensitive discussions. Confidentiality is built into the way we work, and our interpreters are DBS (previously known as CRB) checked if the situation requires it.

Experience across sectors

Since 1991, we’ve supported businesses, public sector organisations and individuals across a wide range of industries, from legal and healthcare to manufacturing, financial services, entertainment and technology. That matters because good interpreting needs both language skill and an understanding of the subject.

A real person managing your booking

You’ll work with our experienced in-house project managers, who coordinate your requirements, select the right interpreter, manage the schedule and keep everything running smoothly. If something needs clarifying, we’ll pick up the phone or send you an email. We’re very much real people.

“At relatively short notice I needed to organise 4 interpreters for a research project – Arabic, Cantonese and 2 Dari speakers. All 4 were a delight to work with for our focus groups. Thank you Atlas!”

Gill Searl
Interpreting services client
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Satisfied clients

Conference interpreting for a rare disease research and family conference

Read the client story

Sector: Translation and interpreting for charities and non-profit organisations

Service: Interpreting services

How Atlas Translations contributed to the Doha Asian Games

Read the client story

Sector: Sports, leisure and fitness translation services

Service: Interpreting services

Managing complex medical translation projects for pharmaceutical clients

Read the client story

Sector: Medical translation services

Service: Translation and localisation

Frequently asked questions

Translation deals with written content, while interpreting deals with spoken communication. Translators need to be gifted writers and have the ability to research terminology as they work. Interpreters communicate what is being said on the spot, whether face to face, over the telephone or by video.

Over 300, including less common languages and dialects. If you don’t see the language you need, just ask. We’ll tell you quickly whether we can help and what the options are.

Yes. Our interpreters are professionally qualified (and DBS checked where required). Your project manager chooses an interpreter with the right language skills and relevant subject experience, so a legal hearing, a medical appointment and a factory visit will each have the right person.

It depends on the situation, and we’re happy to advise.

Face-to-face is best for sensitive, complex or high-stakes situations, and for group sessions, court appearances and legal interviews.
Video gives you much of the same personal feel, including visual cues, without the travel, so it’s a good fit for meetings, consultations and hearings where everyone can join online.
On-demand telephone is for last-minute situations, emergencies or ad-hoc conversations.

Tell us more about your event and we’ll recommend the best fit.

Consecutive interpreting is where the interpreter speaks after the person has finished talking. Best for conversations where each chunk of speech is short. Think of repeating the scores in different languages at Eurovision.

Simultaneous interpreting is better for longer sections of speech, where the interpreter speaks at the same time as the speaker. Think of those people with headsets on at the UN.

Your project manager will let you know which is most appropriate.

Face-to-face and video interpreting are charged by the hour, usually with a three-hour minimum booking, so a one-hour appointment would be billed as three hours. Face-to-face bookings also include travel time and costs.

Get in touch to discuss your needs and we will give a clear, itemised quote.

Interpreters set aside time for preparation, travel (where relevant) and the booking itself, and they often can’t take other work around a short appointment. The minimum booking time reflects this. We’ll always tell you the cost upfront.

Plan for roughly double the usual time, because everything is said twice, once in each language. Allowing for this at the start avoids a rushed meeting. Your project manager can help you plan the schedule.

Speak to the person you’re talking to, not the interpreter. Make eye contact with them, speak in short, clear sections and let the interpreter handle the rest. Our guide to working with an interpreter covers this and other practical tips.

Confidentiality is built into the way we work. Interpreting often involves legal matters, medical information and commercially sensitive discussions, and our interpreters are briefed on the importance of confidentiality. We are also happy to discuss non-disclosure agreements and particular project security requirements.

Tell us the language, date, location (or whether you’d like video) and a little about the event. Your project manager will take it from there, matching and briefing your interpreter and keeping in touch until the event is over.

Why trust Atlas Translations?

ISO certified

Member of

35+ years of experience. Specialist expertise. Always human.

Read more about our commitment to quality

Need an interpreter to join your conversation?

Call us to discuss details, dates and how we can help.

Call us on 01727 812 725

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