Our Services

Project management and translations to audited ISO standards

Atlas Translations is proud to hold current BS EN ISO 9001:2008 and ISO 17100:2017 certification for translation services.

Atlas Translations have provided a variety of services for Alzheimer’s Society, including the translation of our flagship information resource ‘Worried about your memory?’ into a variety of different languages. The service we have received is consistently to high standard, with staff going beyond the call of duty to fulfil our requirements. I will definitely be using this translation agency again, and would recommend them to anyone looking for top quality translation services.

You have been such a help and we can’t thank you enough. We’re getting an amazing response. It is quite a challenge, but we wouldn’t be making our deadlines without your translation agency’s assistance. Many many thanks.

BBC

Atlas completed the work within our time frame and the proofreading service gave us the extra peace of mind that the translations were accurate and of quality.

It’s tough when you have to rely on a translation agency and trust that the translations are correct but with Atlas, we can rest assured that the language, tone, and style of translation is suitable for our audiences.

BookTrust

We are always very impressed with the quality and timeliness of the translation services provided by Atlas translation agency. The team are extremely helpful and we look forward to working together more in the future.

Tottenham Hotspur

Atlas provided us with a high quality, professional, courteous and competitively priced service, with a minimum of fuss. I was pleased with the translation agency’s communications and would not hesitate to use them again in the future.

NHS Confederation

Project Management by a translation company to audited ISO standards – yes! Translation to audited ISO standards – yes, that too.

We have had external ISO standards audit in June 2017, and May 2018, May 2019, 2020 and 2021 remote audits,  and zero non-conformities. These certifications serve as a measurement of our commitment to quality, service and customer care. Atlas Translations is proud to hold current BS EN ISO 9001:2015 and ISO 17100:2017 standard for translation services. Find out a bit more about the ISO accreditation and Quality Assurance of our translation company here.

Any questions regarding these certifications of our translation company? Just email team@atlas-translations.co.uk,  phone on 01727 812 725 or for an instant response in UK business hours, use the Chat box to ask our team any questions. We would love to help.

Delivering consistently high quality is a priority for us and our in-house quality control procedure has always been extremely rigorous. A Quality Assurance Manual is used as a means to retain consistency of the methodology, procedure and standards and is used by all our project managers at our translation company. This manual is updated regularly.

You can also request a quote by filling in a couple of details.

We recruit the best suppliers and will only work with other suppliers who can prove their competency in the service they provide.  The criteria are strict, and designed only to include those who have the qualifications and experience to undertake the work to the standard Atlas demands.

All suppliers employed by Atlas are fully qualified and experienced. A project manager will select a supplier who has knowledge and experience appropriate for each individual project.

For any work to be published, we strongly recommend a proofreading stage by a second qualified and experienced linguist. A trained project manager will also check the work thoroughly before it is considered complete and ready to be delivered to the client.

Upon completion, a copy of the project work is kept in the Atlas electronic archives for six years.

All the above procedures ensure the highest possible standard of work and project management.The success of our translation company is shown through the large number of major organisations we work with and entrust us with their language projects year after year.

We can provide details of other procedures upon request.

We have recently starting using TrustPilot and you can see our reviews to date here.

Wondering if we’re up to date on privacy? We’ve been registered with the ICO for 20 years,  so data protection has always been important. Read the latest here.

Atlas Translations are here to support you. Whether you are an individual, a SME or a multinational, we can help. Additionally, we offer brand checks, voiceover, transcription, typesetting and layout services, proofreading, and even printing.

Our code of professional conduct

  • Atlas Translations Ltd shall not derive any gain from confidential information acquired in the course of any work undertaken.
  • Atlas Translations Ltd shall treat any information it gains in the course of its work as a professional secret, and it will not be disclosed to any third party without written authorisation from the client.
  • Atlas Translations Ltd shall only accept work involving languages and subjects it is competent to undertake.  If the language and/or subject matter are so specialised or unusual that fully qualified suppliers do not exist, Atlas Translations Ltd may have access to other suppliers who can help.  In this instance, Atlas undertakes to inform the client so that the client is fully aware of the risks entailed.

Each client is assigned a project manager who will be the main point of contact. Before starting any project, your project manager will provide a detailed quotation, outlining all charges in a clear and unambiguous way, and confirming delivery date(s) and format. You can supply the project manager with any background information and previous work and/or glossaries to ensure that any standard approved terms are used.

We assign dedicated project managers to a particular client to ensure continuity and consistency in the service we provide. The priority for our project managers is to ensure that every project runs smoothly, giving an efficient service and an accurate end result – within the agreed deadline. Our project managers have a linguistic background – many of them speak several languages and all have a keen and active interest in language.

In the unlikely event of technical problems when delivering work, we will always endeavour to complete work to the highest possible standard by whichever means agreed after consultation with the client, at no extra cost. Our priority is to deliver the completed work on time, as agreed.

Our project management checklist for all written work will include for instance:

  • Ensuring work received on time
  • Checked punctuation
  • Check layout (text next to images, text in tables);
  • Check formatting (bold, underline, italics);
  • Check format version
  • Naming of file
  • All proofreaders reports received and checked
  • Any queries resolved
  • Queries for client clearly noted
  • Sent back to client on time
  • Signed off and sent for invoicing

Call us on 01727 812 725 to let us know what you need and we can help. Send us an email to team@atlas-translations.co.uk. We respond quickly to all enquiries. Or use the little icons here on the website for live chat (it really is one of us) or to request a call back within 27 seconds.

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    ATC – Full membership of the ATC (Association of Translation Companies). Company of the Year 2020 & 2021.

    CIEP – Corporate membership of the CIEP (Chartered Institute of Editing and Proofreading) since 1993.

    Corporate membership of the ITI (Institute of Translation and Interpreting) since 1994. Corporate Member of the Year 2021.

    ISO 17100 – ISO 17100:2017 for Translation Services (since this standard began, in 2008, externally audited annually).

    ISO 9001 – BS EN ISO 9001:2015 (certified since 2003, externally audited annually).

    Living wage employer – As a living wage employer, we believe our staff deserve a wage which meets every day needs.

    Mindful employer

    Mindful employer – We are a mindful employer, working toward achieving better mental health at work.

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    Disability confident committed – We are Disability Confident Committed, ensuring our recruitment, communications and support are inclusive and accessible.

    4-day week

    4-day week employer since 2019

    GBC_Accredited_Logo

    Good Business Charter Member since 2022

    The Slator Language Service Provider Index (LSPI) is a ranking and an index of the world’s largest translation, localization, interpreting, and language technology companies.

    PIF

    The Patient Information Forum promotes access to trusted and high-quality health information for the public and healthcare professionals.

    Federation of Small Businesses and the Self-Employed

    Member of the Federation of Small Businesses and the Self-Employed

    Prompt Payment Code

    Signatory of the Prompt Payment Code since 2023.