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Posted on22 November 2021

Client FAQs – Your Queries Answered

Client FAQs blog - Certified Translation - Translation Agency

Throughout November, we’ve been posting quick answers to some of the most common client FAQs – check them out on our social media channels if you haven’t had a chance to yet! 

In this blog post, we’ll be delving into a few of these client FAQs in a bit more depth, hopefully helping to clear up any queries you might still have. Translation services can be a slightly tricky field if you’ve never needed it before, which is why our experienced team is on hand to provide the fast and friendly service you’re looking for.

Client FAQ #2 – Which languages do you work in?

At Atlas Translations, we’ve worked in hundreds of different languages from all over the globe. One of the most exciting parts of being a project manager is finding the perfect translator to suit your needs, and that means getting someone with the right experience and know-how in your chosen language.

Tying in with FAQ #1, it can sometimes be tricky to know exactly what language you need for your translation – there are so many different dialects and differences between languages, some of which can have embarrassing variations! Finding out which language variant you need is an important part of the process and helps us deliver exactly what you’re looking for.

Client FAQ #8: How do I know that I can trust you?

Many of the translations we deal with involve legal documents or other confidential work. Working with an agency you trust is really important when it comes to translations like these, and we have plenty of ways to give you complete peace of mind. We’re holders of the ISO 9001 and ISO17100 certifications, as well as being members of the ITI, ATC, and CIEP.

When you work with Atlas Translations, you know that you’re working with real people dedicated to delivering a fast and professional service. As a certified translations agency, we have the experience and commitment to deliver all different kinds of translation services. 

Client FAQ #28: Are you able to adapt the translation for a specific new audience?

We know that making sure your marketing materials are effective is very important for companies and customers alike, and lots of what we do here at Atlas goes into ensuring your translation speaks the right language. 

This process is known as localisation. It can involve anything from reworking jokes or slogans in a new language, to editing the design of your materials in a way which makes most sense for your target audience. Whatever you’re looking for, our team of translators working in their native tongue can ensure that your translated materials are as successful as possible.

Moving Forwards with Atlas Translations

So there you have it! Don’t forget to check out our other useful answers to client FAQs on our Youtube page or social media channels. If you’re ready to take the next step with your translation process, get in touch with us today to find out more about what we can do for you. 

ATC – Full membership of the ATC (Association of Translation Companies).

CIEP – Corporate membership of the CIEP (Chartered Institute of Editing and Proofreading) since 1993.

Corporate membership of the ITI (Institute of Translation and Interpreting) since 1994. Corporate Member of the Year 2021.

ISO 17100 – ISO 17100:2017 for Translation Services (since this standard began, in 2008, externally audited annually).

ISO 9001 – BS EN ISO 9001:2015 (certified since 2003, externally audited annually).

Living wage employer – As a living wage employer, we believe our staff deserve a wage which meets every day needs.

Mindful employer

Mindful employer – We are a mindful employer, working toward achieving better mental health at work.


Disability confident committed – We are Disability Confident Committed, ensuring our recruitment, communications and support are inclusive and accessible.

4-day week

4-day week employer since 2019


Good Business Charter Member since 2022

The Slator Language Service Provider Index (LSPI) is a ranking and an index of the world’s largest translation, localization, interpreting, and language technology companies.


The Patient Information Forum promotes access to trusted and high-quality health information for the public and healthcare professionals.

Federation of Small Businesses and the Self-Employed

Member of the Federation of Small Businesses and the Self-Employed

Prompt Payment Code

Signatory of the Prompt Payment Code since 2023.

Accredited with the Fair Tax Foundation since February 2024